Frequently Asked Questions
Everything you need to know about your fitness journey with Elite Fitness
How long does shipping take for heavy gym equipment?
Standard shipping for accessories takes 3-5 business days, while larger gym equipment like treadmills or power racks typically arrives within 7-10 business days via our specialized freight partners.
What is your return policy for fitness apparel?
We offer a 30-day return policy on all unworn apparel with original tags attached. Please note that for hygiene reasons, items like compression gear and water bottles cannot be returned once opened.
Do you offer professional assembly services?
Yes, we partner with certified technicians to provide white-glove assembly services for home gym setups. You can select this option at checkout for an additional fee based on your location.
Are Elite Fitness products covered by a warranty?
All our structural equipment comes with a 2-year frame warranty, while electronic components and wear-and-tear items are covered for 12 months from the date of purchase.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our portal where you can monitor your package's progress every step of the way.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for larger equipment purchases.